Here at Carbody we really appreciate all of our customer’s feedback. There are a few ways you can tell us your thoughts.
1. Most insurance companies will have their own CSI survey that you will receive after a car is repaired, these will most commonly be a score out of 10 or a 5 star rating ( a 9 and 10 or 4 and 5 stars are considered good service anything below is considered bad service by the insurers )
2. A Google review is a great way to leave feedback and comments on our service.
3. Drop us an email firstname.lastname@example.org and we will be sure to reply.
All feedback is fed back through to the staff to enable us to maintain and improve the service we provide.
“…I just wanted to write & say a huge thank you for the wonderful fast, painless, efficient & professional customer service we received from yourselves. When I watched my Mum’s neighbour reverse into my car my first thoughts were “he better be insured!!!” and then I thought “what a load of hassle this is going to be!” but it wasn’t.
From beginning to end we have been looked after by your team very well. We couldn’t make the date you suggested to bring the car in for repair but the lady on the phone was very helpful & accommodating & now we have our car back all clean & shinny & most importantly fixed! (bearing in mind we have a muddy dog & messy-always-eating-in-the-car 4 year old, plus we were just back from the seaside so the car really did need a clean, we REALLY appreciate the job you did cleaning the car inside & out).
Whilst I hope the car never needs repair again, if it does, I hope the insurers use you!
Please pass on my gratitude to all your team. Thank you again…”
“…I’d like to thank all of the staff at Carbody Banbury for a first rate service on fixing my Freelander. From the moment I met the the engineer who assessed the damage, to the outstanding rebuilding of the Freelander’s passenger door, wing and bonnet.
The colour match of the new body part are exact. I wasn’t expecting a full valet of the car, which is expensive, was all part of the Service at Carbody. Thank you all so much, everyone I spoke to during throughout the week, whilst the car was being fixed, is credit to the company…”
B.Brittain, Swerford, Chipping Norton
“…I have been meaning to send this email for some time….forgive me Thank you so much for repairing my car. Not only timely, went to Italy on business, and came back to find it parked in my space at work…..and the quality is excellent.
Many thanks again…”
“Car Body never fails to impress!
…Having taken cars over a number of years for the body shop repairs. I have always received courteous and professional attention.
Nothing is too much trouble and they go the extra mile for their customers. The quality of repairs are first class and Car Body are always a pleasure to deal with…”
Philip Nichols, Banbury